Overview

Thank you for shopping at MODULAR CONTAINER SOLUTIONS . If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned or exchanged in accordance with the terms set out in this policy.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Customized Items: Please note that any custom-made or modified containers are not eligible for returns due to their bespoke nature, unless they are defective.

Return Process

To initiate a return, please follow these steps:

  1. Contact us at support@modularcontainersolutions.com to express your intent to return the item. Please include your order number, contact details, and reason for return in your communication.
  2. After we confirm your return request, we will provide you with a shipping address.
  3. Send the item back to us using a trackable shipping method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note that we must receive the returned item before we can issue a refund or exchange.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If your item is defective or damaged, you may choose to exchange it for the same item. Please contact us at support@modularcontainersolutions.com to arrange an exchange.

Exceptions

Some items are non-returnable and non-refundable. These include:

  • Custom ordered containers modified to specifications
  • Clearance items or sale items marked as final sale

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: support@modularcontainersolutions.com